We know that what we do make a real and positive difference both socially and in term of bottom line business gains. We have witnessed firsthand that diversity is a business opportunity as much as a cultural challenge. Our commitment to inclusive leadership helps our clients reinventing their value proposition and improving their performance.
TRANSFORM YOUR ORGANISATION
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ATTRACT & RETAIN TALENT
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Why embracing diversity is important for transport/technology sector
Being inclusive may be tough but is essential for business. Organisations in the transport and infrastructure sector need to think “business to people”: if they can drive more inclusive change, they will generate a more sustainable growth. Especially in the current context, these organisations manage uncertain and complex issues and face competition globally.
"I sat at various executive leadership and board meetings around the world, I experienced first-hand that a diverse working group that reflects the community you serve deliver better performance." When these organisations succeed in embedding diversity and inclusion in their value proposition, they improve brand equity, customer experience, employee engagement & increase revenues.
In 2017, I contributed to Yarra Trams successful diversity strategy with more women being recruited and retained in the workforce. This successful transformation contributed to the company being awarded a $5b contract by the State of Victoria.
As Director Customer Experience of the largest operating tram network at that time, I used to say to my peers that diversity was one of the most successful customer experience initiative: with more women driving trams and people from diverse background (culture, age and abilities) being recruited, passenger satisfaction has significantly improved especially in the area of passenger information.
Being inclusive may be tough but is essential for business. Organisations in the transport and infrastructure sector need to think “business to people”: if they can drive more inclusive change, they will generate a more sustainable growth. Especially in the current context, these organisations manage uncertain and complex issues and face competition globally.
"I sat at various executive leadership and board meetings around the world, I experienced first-hand that a diverse working group that reflects the community you serve deliver better performance." When these organisations succeed in embedding diversity and inclusion in their value proposition, they improve brand equity, customer experience, employee engagement & increase revenues.
In 2017, I contributed to Yarra Trams successful diversity strategy with more women being recruited and retained in the workforce. This successful transformation contributed to the company being awarded a $5b contract by the State of Victoria.
As Director Customer Experience of the largest operating tram network at that time, I used to say to my peers that diversity was one of the most successful customer experience initiative: with more women driving trams and people from diverse background (culture, age and abilities) being recruited, passenger satisfaction has significantly improved especially in the area of passenger information.